Sunday night I watched the 60 Minutes piece (yes, by the way, this is still a Sunday night habit since I was about 8 years old) featuring Marc Benioff, CEO of Salesforce being incredibly transparent and honest about what he discovered at his very cool company regarding gender disparity.
Please go watch the piece here.
Secondly, this weekend we watched a grave Starbucks error in judgement with the arrest of two black patrons who were doing nothing white patrons don’t do every day, and the company’s slightly slow and tepid response. I was frankly, looking for a little more anger here from CEO Kevin Johnson.
I’m fresh off one of the best hours or so I’ve spent in months. Maybe years. I want to believe I’m an advocate for women succeeding in their careers, business and life – but I don’t often get to see the energy of several hundred women in a room together expressing their successes, frustrations, hopes and dreams.
I am the first to admit I live a pretty dreamy life. I’ve been married to my best friend and soul mate for over 30 years. I have 3 amazing daughters who love me, allow me to be part of their lives, and continually amaze me with their strength and beauty. I love my work, travel frequently, have a lovely home, garden, a strong family, and incredible friendships.
That’s the pretty part. Continue reading
Yesterday I did an annual review with an employee – I was a bit distracted by an upcoming doctor visit and we ended up talking more about life than anything. She’s a single mom, deals with the usual anxiety (as do many of us) and has been thinking about returning to school…but as we chatted, she said, You know, things are just kind of calm right now, and I’m not sure it’s the right time to add school to my life.
Now, while I truly believe in education, bettering oneself, and moving ahead in life (whatever that means) – I completely got what she was saying. Continue reading
I think I have my life in pretty good balance. I run my company, have time for my family and friends, exercise, garden a little, travel – and even blog with some regularity. It can all feel wonderfully balanced. Imagine that the week following Christmas, we even threw together a little wine and cheese party with some friends and it was completely lovely. “This life-balance thing really works!”
And then come the interruptions. Continue reading
With one of our Arizona clients, Kara Osburn, at the amazing Tempe Center for the Arts
Sometimes it’s good to look back and remember how things began. I often get asked the question, “How did you get started in ticketing?” And some days, I certainly ask myself the same.
There are times I feel almost like it’s not fair that we stumbled upon the business plan and opportunity. But isn’t that how it happens most of the time? Very seldom are we hit with an idea in the shower, out of the blue, that becomes a real entity. Rather, it’s seeing the opportunities that are there because of what you’re already doing. Continue reading
Last week I made a quick phone call to my dad from work – something about his computer – and mom answered. “Hi, Mom…” was about all I got out before she said, “Are you tired? You sound tired…”
Truth is, it was 3 o’clock in the afternoon and I was fighting that slothy feeling that comes right about then. So, she was right. And on a deeper level, I’m adjusting to the empty nest and a business that is settling nicely into it’s 9th year. I’m taking some time to reflect and redirect, and while that’s truly a great process and the right one for now, I’m feeling a little restless. I have a feeling she could hear that in my voice.
But here’s the thing. I’m 48. She’s 76. In 99% of my day, I’m the one noticing things like someone is tired. How’s your day? Did you eat breakfast? And – you look tired. It can be a daughter on the phone, my husband, or someone at the office. I do it all day long, like breathing, don’t even think about it. I’m a mom, wife, and boss. Continue reading
Got a call this morning from a theatre manager who had just lost her front end/box office manager – and has a heavy show schedule in October. She’s going to have to scramble, do a lot of the work herself, and try to find someone who has experience, availability and the right personality to be a part of her team. No easy task.
I told her tongue in cheek, “Staffing will be the death of us!” I’m fortunate to have a majority of our staff that’s been with us for more than a few years. That gives a sense of stability to everyone – but right now, we’re shifting responsibilities for a few, had to let a new hire go a few weeks ago, and are always retooling and refining. And until the dust settles, we all feel it.
Last week, I followed some sessions from Inc Magazine (@incmagazine ) and #INC500 and the recurring theme was getting the staff right. It’s the thing that keeps us awake at night, can ruin a small business, or – when you get it right – makes a company hum along and seem easy to run. Continue reading
I spent some hours last week filling in for several traveling Client Services employees and for the most part, enjoyed talking to clients, assisting with their needs, and getting the job done. And then there was *Frank.
Frank was a ticket buyer – and called because he hadn’t received his tickets in the mail. Our agent explained that in this case, there was an order for the ticket stock that was seriously delayed due to the east coast storms and flooding, and that his tickets would be mailed the following week.
For most buyers, this was reasonable. But Frank – for whatever things are going on in his life – decided to escalate the call to a supervisor. It was, as he said, “ridiculous and unacceptable.” It was almost closing and the supervisor was in my office, so I told him I would take the call. It had been a number of years since I’d handled a customer complaint, and I thought it would be good for me to stay in touch with the daily dealings of my staff. Continue reading
Closing off yet another summer conference, this time venue managers (IAVM) in my hometown, I’m home sipping tea and reflecting with Pandora, my pets, and a few raindrops. Life is good.
I’m among the lucky, to really love what I do. Somewhere along the way, I’ve found that the substance of life and work is not so much the product or business (mine is software and tickets), but the connections along the way. This is something we can’t seem to hear enough about – relationships, networking, and connections. But there’s a frenzy with some – gotta connect to get the next sale or business deal. Continue reading