Hey, Grumpy Pants!

Got a call this morning from a theatre manager who had just lost her front end/box office manager – and has a heavy show schedule in October. She’s going to have to scramble, do a lot of the work herself, and try to find someone who has experience, availability and the right personality to be a part of her team. No easy task.

I told her tongue in cheek, “Staffing will be the death of us!” I’m fortunate to have a majority of our staff that’s been with us for more than a few years. That gives a sense of stability to everyone – but right now, we’re shifting responsibilities for a few, had to let a new hire go a few weeks ago, and are always retooling and refining. And until the dust settles, we all feel it.

Last week, I followed some sessions from  Inc Magazine  (@incmagazine ) and #INC500 and the recurring theme was getting the staff right. It’s the thing that keeps us awake at night, can ruin a small business, or – when you get it right – makes a company hum along and seem easy to run. Continue reading