Weighing in: My Ticketing Predictions for 2016

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I’m not sure that anyone could have accurately predicted all the action in ticketing in 2015. Just to jog your memory:

AXS buys Veritix. Shubert buys Choice. Ticketmaster buys FrontGate. Vendini buys CrowdTorch. Pandora buys Ticketfly. Etix founder returns to CEO position and Joe Kustelski is out. Brian Arnone is out at TicketFly and in at ShowClix. Fred Mangione is in at TopTix.

I’m pretty sure I missed some but even so – the theme seems to be shifting sands.

Meanwhile, what did we do as an industry to serve the fans and venues? What new technologies came to the market to really make things better?

Sigh. Nada. Nix. So we go marching on to 2016, where this is what I think will happen – or in some cases, wish. Continue reading

Beginnings…

With one of our Arizona clients, Kara Osburn, at the amazing Tempe Center for the Arts

Sometimes it’s good to look back and remember how things began. I often get asked the question, “How did you get started in ticketing?” And some days, I certainly ask myself the same.

There are times I feel almost like it’s not fair that we stumbled upon the business plan and opportunity. But isn’t that how it happens most of the time? Very seldom are we hit with an idea in the shower, out of the blue, that becomes a real entity. Rather, it’s  seeing the opportunities that are there because of what you’re already doing. Continue reading

Hey, Grumpy Pants!

Got a call this morning from a theatre manager who had just lost her front end/box office manager – and has a heavy show schedule in October. She’s going to have to scramble, do a lot of the work herself, and try to find someone who has experience, availability and the right personality to be a part of her team. No easy task.

I told her tongue in cheek, “Staffing will be the death of us!” I’m fortunate to have a majority of our staff that’s been with us for more than a few years. That gives a sense of stability to everyone – but right now, we’re shifting responsibilities for a few, had to let a new hire go a few weeks ago, and are always retooling and refining. And until the dust settles, we all feel it.

Last week, I followed some sessions from  Inc Magazine  (@incmagazine ) and #INC500 and the recurring theme was getting the staff right. It’s the thing that keeps us awake at night, can ruin a small business, or – when you get it right – makes a company hum along and seem easy to run. Continue reading